Refunds & Exchanges
We want you to be completely satisfied with your purchase. Please read the following policy carefully before requesting a return or exchange.
Packages are allowed to be opened
By accepting the package, you agree to our return/exchange terms outlined below.
Customers are not allowed to accept a part of the package. You either accept the whole package or return it.
Please note that you will be responsible for the shipping fees in case you refuse to accept your shipment.
If you’d like to return or exchange an item please fill out the Return and Exchanges form attached. We will not accept requests through any other means.
📦 Return/Exchange Conditions
• Item must be in original packaging.
• Request must be made within 72 hours of receiving your order.
• Customer is responsible for return or exchange shipping fees.
💸 Refund Process
• Once the courier picks up your return package, please allow up to 3 business days for your package to return to our warehouse.
• Once we receive your package back for inspection, your refund is processed through the mobile wallet information you provided in the form.
